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G-SHOCK SUPPORT
If you have questions, would like to subscribe to the newsletter or would like advice, look here for initial answers and contact details. You can also find information here on our warranty and service provisions for your G-SHOCK.
WARRANTY
Monaco Corporation, the exclusive distributor of Casio Timepiece products in New Zealand provides a 2 year conditional replacement warranty from the date of original purchase. Please keep your proof of purchase & NZ Warranty card on file for future reference. If you are planning to gift this product, please provide receiver with the invoice number product was purchased on (i.e #GS1010) & warranty card. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement for a major failure due to genuine manufacturing faults. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality.
MAKE A WARRANTY CLAIM
FIND A MANUAL
You can find the manual for your G-Shock by using your module number — this is the four-digit number on the underside of the watch.
NEED TO GET IN TOUCH?
Don't see what you need here? Our team at the G-Shock New Zealand Service Centre can help with any of your G-Shock related matters.
FIND A G-SHOCK STOCKIST
Our G-Shock stockists are located up and down the country, with a wide range of models available online or in store. Find your local retailer today!
Frequently Asked Questions
How can I find the model number of my G-Shock?
The model number of your G-Shock can be found on the back of the watch and on the packaging.
What should I do if my strap is becoming discoloured?
Watches with resin or leather straps are often susceptible to colour transfer. Continuous contact with other items and/or storing with other coloured items for extended periods of time can cause the colour of resin components to transfer onto other items (and vice versa). Timepieces with lighter coloured straps are more susceptible to colour transfer, so user should take care when wearing as this is not covered under warranty.
Some straps can also be discoloured when used around chemicals. Lotions such as sunscreen, fake tan & cleaning chemicals can cause discolouration. If the watch comes into contact with any chemical, wash thoroughly with cold water & a small amount of eco-dishwashing liquid.
Is my G-Shock waterproof?
Yes, all G-Shocks are waterproof to 20-bar (200 metres). This covers all water activities except scuba diving. The ISO200 models can be used scuba diving.
For more information, click here.
What steps do I need to take to get my G-Shock repaired?
Use the contact us form or send your watch along with service & contact details to:
Monaco Corporation
C:/ Casio Service
231 Bush Road
Albany
Auckland 0632
How long does a repair take?
Repair times are approx. 10 working days.
How much does a repair cost?
Repair costs differ from each model depending on what parts are required & what servicing the watch may require. Some watches have 1 battery, others 2 or 3. This can increase the cost of the repair.
I purchased my G-Shock at the Auckland Airport store and am experiencing issues, what should I do?
Use the contact us form or send your watch along with service & contact details to:
Monaco Corporation
C:/ Casio Service
231 Bush Road
Albany
Auckland 0632
I purchased my G-Shock overseas, am I able to get it repaired in New Zealand?
G-Shock NZ can service all watches. Watches which include the international warranty card will be serviced under warranty.
How can I tell if my G-Shock is parallel imported?
Always check you are purchasing from an Authorised New Zealand G-Shock re-seller. Many G-Shock online stores imitate that they are New Zealand stores (such as “.co.nz” websites), but in fact ship from overseas. These unauthorised websites are also known to supply imitation or fake G-Shock watches. If you are unsure, please check with us via the contact form to ensure you are purchasing a genuine G-Shock article.