G-SHOCK SUPPORT

If you have questions, would like to subscribe to the newsletter or would like advice, look here for initial answers and contact details. You can also find information here on our warranty and service provisions for your G-SHOCK.

FIND A MANUAL

FIND A MANUAL

You can find the manual for your G-Shock by using your module number — this is the four-digit number on the underside of the watch.

Find A Manual
NEED TO GET IN TOUCH?

NEED TO GET IN TOUCH?

Don't see what you need here? Our team at the G-Shock New Zealand Service Centre can help with any of your G-Shock related matters.

Contact Us
FIND A G-SHOCK STOCKIST

FIND A G-SHOCK STOCKIST

Our G-Shock stockists are located up and down the country, with a wide range of models available online or in store. Find your local retailer today!

Find a Retailer

Frequently Asked Questions

How can I find the model number of my G-Shock?

The model number of your G-Shock can be found on the back of the watch and on the packaging.

What should I do if my strap is becoming discoloured?

Some straps can be discoloured when used around chemicals. Lotions such as sunscreen, fake tan & cleaning chemicals can cause discolouration. If the watch comes in contact with any chemical, wash thoroughly with cold water & a small amount of eco-dishwashing liquid.

Is my G-Shock waterproof?

Yes, all G-Shocks are waterproof to 20-bar (200 metres). This covers all water activities except scuba diving. The ISO200 models can be used scuba diving. 

For more information, click here

What steps do I need to take to get my G-Shock repaired?

Use the contact us form or send your watch along with service & contact details to:

Monaco Corporation
C:/ Casio Service
210 Bush Road
Albany
Auckland 0632

How long does a repair take?

Repair times are approx. 10 working days.

How much does a repair cost?

Repair costs differ from each model depending on what parts are required & what servicing the watch may require. Some watches have 1 battery, others 2 or 3. This can increase the cost of the repair. 

I purchased my G-Shock at the Auckland Airport store and am experiencing issues, what should I do?

Use the contact us form or send your watch along with service & contact details to:

Monaco Corporation
C:/ Casio Service
210 Bush Road
Albany
Auckland 0632

I purchased my G-Shock overseas, am I able to get it repaired in New Zealand?

G-Shock NZ can service all watches. Watches which include the international warranty card will be serviced under warranty.

How can I tell if my G-Shock is parallel imported?

Always check you are purchasing from an Authorised New Zealand G-Shock re-seller. Many G-Shock online stores imitate that they are New Zealand stores (such as “.co.nz” websites), but in fact ship from overseas. These unauthorised websites are also known to supply imitation or fake G-Shock watches. If you are unsure, please check with us via the contact form to ensure you are purchasing a genuine G-Shock article.